Shipping policy

1. Order Processing Time

  • Processing Window: All orders are processed and dispatched within 1 to 3 business days (excluding weekends and public holidays) after receiving your order confirmation email.

  • Confirmation: You will receive a second notification with your official tracking details once your order has officially shipped.

2. Estimated Shipping Times

We ship globally using trusted international carriers and local postal services (such as USPS, Royal Mail, and local couriers). Delivery times vary depending on your destination:

Region Estimated Delivery Time Shipping Cost
United States 7 – 12 Business Days Free

 

3. Order Tracking

Once your package has been handed over to the courier, you will receive an automated email containing your Tracking Number and a link to monitor your shipment in real time.

  • Tracking Updates: Please allow 24 to 48 hours for tracking updates to register on the carrier's system after receiving your shipping confirmation email.'  

     

4. Incorrect Address & Undelivered Packages

Please ensure that your shipping address is entered correctly at checkout.

  • If you realize you entered an incorrect address, please contact us immediately at contact@ignitech.store. Once an order has been processed or shipped, we cannot modify the shipping address.

  • If a package is returned to us due to an invalid or incomplete address provided by the customer, the customer may be responsible for the cost of re-shipping the package.

5. Delayed, Lost, or Stolen Packages

If your estimated delivery date has passed and you have not received your package, please follow these steps:

  1. Check your tracking link for any delivery attempts or carrier updates.

  2. Verify that your delivery address on the order receipt was correct.

  3. Check with family members or neighbors who may have accepted the delivery on your behalf.

If your tracking link shows no updates for more than 10 consecutive business days, or if it is marked as "Delivered" but you haven't received it, please reach out to our team at contact@ignitech.store. We will open an investigation with the carrier and resolve the issue by issuing a replacement or a full refund.