Refund policy

We have a 07-day return policy, which means you have 07 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at contact@ignitech.store

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at contact@ignitech.store

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned. Due to the nature of our electronic products, we do not accept returns on custom or personalized tech accessories, or any items that have been physically altered or damaged due to user error (such as using an incompatible power adapter). For safety and compliance reasons, we also cannot accept returns on products containing hazardous materials, including damaged or swollen lithium-ion batteries.

Please get in touch if you have questions or concerns about returning a specific gadget or workspace item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-Day Cooling-Off Period

If your order is being shipped into the European Union, you have the right to cancel or return your purchase within 14 days, for any reason and without justification.

To be eligible for a return under this policy, your tech or electronic item must be in the exact same condition that you received it. This means it must be completely unused, free of any signs of wear or damage, and in its original packaging with all factory seals, cables, manuals, and accessories included. You will also need to provide the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@ignitech.store